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Our customers recommend it   4.7/5  sur 27 avis
Our customers recommend it4.7/5 on 27 reviews
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  • Offer Hotel Avignon

The reviews
of our customers

100% genuine reviews
Satisfaction
Index
94 %
From Anthony B., the 05/04/2026
couple - 60-69 years - Date of stay : 04/04/2026

We were pleased that the car park was now open as the web site said that it was closed. This nearly put us off booking the hotel, so the website could do with updating. Our overall experience was very positive and we will definitely be booking this hotel again on our travels.

Hotelier's responseHotelier's response :
Dear Customer,
Thank you very much for your kind feedback and for your excellent ratings 😊
We are delighted to read that you had such a positive experience and that you plan to stay with us again. Your compliments about David at reception will be warmly shared with him — he will be very pleased!
We also appreciate your remark regarding the website information about the car park, and we will make sure it is updated promptly. Your feedback about the breakfast is also noted as we continue to improve our offer.
We look forward to welcoming you again soon on your next travels!
Best regards,
Brit Hotel Avignon Sud Staff

100 %
the 30/01/2026
Business - 50-59 years - Date of stay : 29/01/2026

Not a place I really recommend

Hotelier's responseHotelier's response :
Dear Client,
Thank you for your feedback.
We take any allegation of discriminatory or racist behavior extremely seriously. Such attitudes are completely against our values and our internal policies. We were therefore very surprised by this comment, especially as many members of our team are themselves of Muslim faith and from diverse backgrounds.
If this incident did occur, we sincerely encourage you to contact us directly with more details so we can fully investigate what happened and take appropriate action. We would never tolerate this kind of behavior from our staff.
Regarding the noise issue, we are sorry to hear that your room did not meet your expectations. We apologize for the inconvenience caused and appreciate your comment, as it helps us identify areas where improvements may be needed.
Thank you again for sharing your experience.
The Brit Hotel Avignon Sud team

60 %
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In real time

All the pricing and availability information presented on our website is updated in real time. This way you have the guarantee of availability at the time of your reservation.

Free
Cancellation

Except for non-modifiable, non-cancellable offers, cancellations are not subject to a fee if they are made within the time limit of the Booking. Cancellations after this period will be charged a fee equal to the amount of the first night.

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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.