Hotelier's response :
Dear Guest,

Thank you for sharing your experience. We are delighted that you appreciated the warm welcome from our team, the cleanliness of your room and the comfort of your stay. We are also pleased that you felt confident leaving your car in our parking area.

Your excellent ratings and 10/10 recommendations are a wonderful recognition of our team's efforts. We hope to have the pleasure of welcoming you again during your next visit to Avignon.

L'Équipe du Brit Hôtel Avignon Sud

Hotelier's response :
Dear Guest,

Thank you for taking the time to share your detailed feedback. We are delighted that you appreciated the warm welcome and professionalism of our reception team, and that your bathroom met your expectations. We also appreciate your comments regarding the room size, soundproofing and the overall value of your stay, as they help us identify areas for improvement. Regarding our secure car park, it is indeed available subject to availability, with a limited number of spaces and no reservation possible. We hope to have the opportunity to welcome you again for an even better experience.

L'Équipe du Brit Hôtel Avignon Sud

Hotelier's response :
Dear Guest,

Thank you for taking the time to share your feedback. We are pleased to know you enjoyed our pool area and that it provided a pleasant place to relax during your stay. We also appreciate your detailed comments regarding the check-in process, the air conditioning and the bathroom amenities. Your observations are valuable and will help us continue improving the guest experience. We hope to have the opportunity to welcome you again and provide an even more enjoyable stay.

The Team at Brit Hotel Avignon Sud

Hotelier's response :
Dear Guest,

Thank you very much for sharing your experience. We are delighted to read that you found your stay to be of great value and comfortable, and that you appreciated the cleanliness and comfort of the room as well as the modern and functional bathroom. It is also a pleasure to know that our team at reception was polite and helpful, and that you found the hotel easy to access with gated parking.

We are especially pleased that the breakfast offer caught your attention with its fresh and organic products. Your excellent rating and recommendation are truly appreciated by the whole team.

We hope to welcome you again very soon.

L'Équipe du Brit Hôtel Avignon Sud

Hotelier's response :
Dear Customer,
Thank you very much for your kind feedback and for your excellent ratings 😊
We are delighted to read that you had such a positive experience and that you plan to stay with us again. Your compliments about David at reception will be warmly shared with him — he will be very pleased!
We also appreciate your remark regarding the website information about the car park, and we will make sure it is updated promptly. Your feedback about the breakfast is also noted as we continue to improve our offer.
We look forward to welcoming you again soon on your next travels!
Best regards,
Brit Hotel Avignon Sud Staff

Hotelier's response :
Dear Client,
Thank you for your feedback.
We take any allegation of discriminatory or racist behavior extremely seriously. Such attitudes are completely against our values and our internal policies. We were therefore very surprised by this comment, especially as many members of our team are themselves of Muslim faith and from diverse backgrounds.
If this incident did occur, we sincerely encourage you to contact us directly with more details so we can fully investigate what happened and take appropriate action. We would never tolerate this kind of behavior from our staff.
Regarding the noise issue, we are sorry to hear that your room did not meet your expectations. We apologize for the inconvenience caused and appreciate your comment, as it helps us identify areas where improvements may be needed.
Thank you again for sharing your experience.
The Brit Hotel Avignon Sud team