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Our customers recommend it   4.6/5  sur 8 avis
Our customers recommend it4.6/5 on 8 reviews
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  • The brit hotel Avignon Sud

The reviews
of our customers

100% genuine reviews
Satisfaction
Index
92 %
the 30/01/2026
Business - 50-59 years - Date of stay : 29/01/2026

Not a place I really recommend


Hotelier's responseHotelier's response :

Dear Client,
Thank you for your feedback.
We take any allegation of discriminatory or racist behavior extremely seriously. Such attitudes are completely against our values and our internal policies. We were therefore very surprised by this comment, especially as many members of our team are themselves of Muslim faith and from diverse backgrounds.
If this incident did occur, we sincerely encourage you to contact us directly with more details so we can fully investigate what happened and take appropriate action. We would never tolerate this kind of behavior from our staff.
Regarding the noise issue, we are sorry to hear that your room did not meet your expectations. We apologize for the inconvenience caused and appreciate your comment, as it helps us identify areas where improvements may be needed.
Thank you again for sharing your experience.
The Brit Hotel Avignon Sud team

60 %
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Free
Cancellation

Except for non-modifiable, non-cancellable offers, cancellations are not subject to a fee if they are made within the time limit of the Booking. Cancellations after this period will be charged a fee equal to the amount of the first night.

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At Brit Hotel, we value our guests' feedback. Here's how we collect, process, and display them:

1. Calculating the Overall Rating

Each review is rated on a scale of 1 to 5. The overall rating displayed on our website is the average of all ratings received.

Each rating is based on criteria common to all establishments in the network:

  • The Room
  • The Reception
  • The Bathroom
  • Breakfast
  • Access to the Hotel

Some establishments also have specific criteria based on their services: restaurant, wellness area, etc.
For each review, we add up the ratings assigned to each criterion, then divide this total by the number of criteria evaluated to generate the establishment's overall rating.

2. Certified Reviews

Only guests who have actually stayed at the establishment receive an invitation to share their experience. This approach guarantees that 100% of the reviews published are authentic. Reviews are collected via the Customer Alliance platform and transmitted in their entirety to our website.

3. Publication and Moderation of Reviews

We strive to publish all reviews, whether positive or negative. However, some reviews cannot be displayed, particularly those containing:

  • Politically sensitive or promotional content
  • References to illegal activities
  • Personal or financial information (email, telephone number, bank details, etc.)
  • Insults, explicit sexual comments, hate speech, discrimination, threats, or incitement to violence
  • Fraudulent or unwanted content
  • Acts of cruelty to animals
  • Identity theft

4. Relevance and Display

To remain relevant, we only accept reviews submitted within three months of the stay. Reviews may be removed after 36 months or in the event of a change of ownership of the establishment.
Each establishment has the opportunity to respond to published reviews. When multiple reviews are displayed, the most recent ones appear first.